Preamble :
Access to this website implies the automatic and unrestricted acceptance of the conditions of use set out below, which the user acknowledges having fully understood and agrees to abide by.
The purpose of the general conditions of sale or GCS is to define the contractual relationship between the online store wood wood burn burn and the customer as well as the conditions applicable for each of the parties to any purchase made on the site.
These conditions only concern users who are non-trading individuals, aged at least 18 years old and having the legal capacity to contract, and on French territory. They also apply to any order placed directly with me, Fanny Bonnefond, as creator and legal representative of the company wood wood burn burn.
The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any other conditions previously available on the wood wood wood burn burn website.
The general terms and conditions of sale were updated on December 10, 2020. I reserve the right to adapt or modify these terms and conditions of sale at any time. In case of modification, the general terms and conditions of sale applicable to the order are those in force on the day of the effective and final payment of the order.
In accordance with the law on the electronic signature of March 13, 2000, the validation of the order by the customer implies a total acceptance of the general conditions of sale described. At the time of his order, the customer declares to have full legal capacity for this operation.
Acceptance of the GCS :
The Customer declares to have read and accepted without any reserve the general terms and conditions of sale, applicable to the contract of sale.
The Customer's acceptance of these terms and conditions of sale is evidenced by ticking the box "I have read and accept the General Terms and Conditions of Sale", as well as by the communication of his bank details for payment of his order or by the direct validation of a quote with the mention "good for agreement". In all cases, by accepting these General Terms and Conditions of Sale, the Customer also agrees to receive an invitation to evaluate their order.
Items and prices
Each article is accompanied by a description and photos. The prices are indicated in EUROS TTC. They take into account the VAT applicable on the day of the order. They do not take into account the shipping costs or other additional costs that may be added depending on the customization services offered and possible customs fees and taxes. A summary of all charges will be detailed on the order summary page before the final validation of the order.
Any order implies acceptance of the prices and description of the products available for sale.
Any change in the applicable VAT rate may be passed on to the prices of the products. The prices cannot be modified once the Customer's order has been placed.
Likewise, if one or more taxes or contributions, particularly environmental taxes, were to be created or modified, whether upwards or downwards, this change may be passed on to the selling price of the items present on the wood wood burn burn website and the sales documents. The prices of the items ordered on the site and the date of the order in question are proof.
The online store wood wood burn burn offers you products in accordance with the descriptions accompanying each item. Each item is photographed from several angles. You receive the item you see. I cannot be held responsible for any discrepancy related to the image of the product. Especially concerning the colors, which depending on the digital medium you use and its settings may vary.
The items offered are handcrafted creations, made by hand according to the standards in force. These articles are published individually or in limited series. The handcrafted and therefore unique character of these objects means that there may be de facto small differences with the object presented in the visual without changing the overall appearance or model.
I undertake to honor orders received via the site only within the limits of available stocks of products.
In case of a specific request for an item that is no longer available for sale or no longer in stock, or for any specific order (personalized or in number) contact me to consider the creation as well as the time of realization or replenishment.
In case of a specific request for an item that is no longer available for sale or no longer in stock, or for any specific order (personalized or in number) contact me to consider the creation as well as the time of realization or replenishment.
In the event of an order that cannot be fulfilled, I undertake to inform you as soon as possible and to offer you either to provide you with replacement items with similar or superior characteristics and qualities at an equal or superior price, or to reimburse you if your bank account has been debited or if the payment has been made and cashed.
Order and delivery :
When ordering, the user undertakes to provide the information requested in order to ensure the smooth running of the shipment. The user may choose the means of payment he wishes among those offered on the store. The order will only be sent once the payment has been verified and validated.
Items are generally dispatched within 5 to 10 working days following receipt of payment for the order. This period may be increased in agreement with the customer. To this, the delivery time must then be added. In case of exceptional situation such as that related to Covid-19 or any other unforeseeable situation, these deadlines can be extended and the customer will then be informed.
In the case of specific and/or customized orders, the rates of the site and the delivery times are no longer applicable and are then reviewed with the user. A quotation is sent and the voucher for agreement in return from the user constitutes acceptance of the order. A deposit will be requested at the time of the order and the balance will be payable upon shipment or withdrawal of the item(s) concerned.
Items are shipped by LA POSTE by Colissimo or by tracked letter, in metropolitan France and in some European countries. For international shipments, please contact me to validate the exact amount of shipping costs. Shipping costs may therefore change according to the carrier's current rates. The delivery is made by LA POSTE, it is therefore subject to the conditions issued by LA POSTE without my responsibility.
I could not be held responsible for a delay in delivery due to a case of force majeure, the fact of a third party or the absence of the consumer at the address indicated.
Delivery times for countries outside the EU are subject to possible delays in customs clearance. I cannot be held responsible for late delivery. Possible customs and import taxes are the responsibility of the buyer.
Any delivery damage (loss or damaged package, broken or missing products) must be indicated to the carrier at the time of delivery by means of the carrier's delivery form.
Reservations will be handwritten and accompanied by the customer's signature. At the same time, the customer undertakes to send me a letter in the form of an e-mail describing exactly the damage found on his package.
After the deadline of one working day after receipt of the items, any form of claim will be rejected and I will be released from any liability.
Right of retraction and return:
The customer has a right of retraction of 14 days in accordance with the law in force. This period starts from the day of receipt of the package. For any request for exchange or return, it is imperative to contact me beforehand by email.
The articles will be returned to me in their original packaging and following the same precautions of conditioning. They will be, accompanied by the return form sent on request by email. The return costs are at the customer's expense. If the returned item is not in its original condition, any loss of value is the responsibility of the customer.
I will proceed to the refund of the articles within a maximum of thirty days upon receipt of the latter. The loss of the package, the degradation of the returned items or any other risks related to the return of the items are the responsibility of the customer and disengage me from any reimbursement whatsoever.
Applicable law :
I am subject to French law regardless of the country of origin of the customer or the order. In case of dispute, an amicable settlement will always be preferred whenever possible. Otherwise, only the French courts will be competent according to the code of civil procedure.
To know the uses and your rights regarding the use of data, access the privacy policy.
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